Description is See attached document for the process to create Guest Accounts for the Engagement Center

Resolution is See attachment

Description is Instructions on how to download and connect to Cisco Anyconnect Secure Profile

Resolution is See attachment

Description is Advancement Approved On Premise Software The following list (attached in an excel spreadsheet for reference) has been approved by the 2tech approval process or internal risk assessment conducted by the Advancement security team. Software Name Access Assistant AccuZip Acquia Lift Acquia Lift Allow CORS: Access-Control-Allow-Origin Anaconda Analytics Pros – dataLayer Inspector Atom Audacity Azure Data Studio Balsamiq Balsamiq Mockups 3 Blue Button | the webpage X-ray Blurb booklet InDesign plugin BookWright BrowserStack Local Chrome Extension Chrome JSON Formatter Cinema 4D Cinema 4d Color Contrast Alanyzer Color Oracle Da Vinci Tools Dark Reader dataslayer Da'Vinci Resolve Desktop Proofing Viewer DevTools Theme: Zero Dark Matrix DragonFrame Software (and Bluetooth keyboard controller) Duik Bassel Element 3D EOS Inspector Evernote for MacOS Exam 4 ExpensePoint FileZilla Filezilla Final Cut Pro FullContact for Gmail & Inbox Garmin Express Gartner Everywhere Gear 360 Action Director Git Google Analytics Debugger Google Earth Pro Google Optimize GoToWebinar/GoToMeeting Grammarly HDDScan Hunter ; FullContact for Gmail ImageOptim iTunes JetBrains - all products pack Jing JMP (Site licensed) Just Black KeePass Logitech Camera Settings Mediasite desktop recorder Mevo Microsoft To Do Mobi Pro Monsido extension MozBar Newton NVDA ODBC Driver Page Analytics (by Google) Palisade DecisionTools Suite Photo Mechanic Photorescue Plotograph Pro Postgre SQL POSTMAN Prezi Print Friendly & PD’F Print Friendly & PDF R Project For Statistical Computing RCT (Right Click Tools) React Developer Tools Red Giant Trapcode Suite RingCentral Meetings RStudio Desktop Siteimprove Accessibility Checker Sketch Sketch SnagIT Spark AR Studio SPSS SQL Server 2016 Report Builder SQL Server 2017 Express edition SQL Server 2017 Express edition STATA Tableau Prep Tableau Public Tag Assistant (by Google) Toon Boom Harmony Top Echelon Connect Visual Studio Python Libraries Vue.js devtools Wappalyzer ; ObservePoint WASP.inspector: Analytics Solution Profiler WebEx WhatRuns Xcode Zoom

Resolution is see attached document

Description is Sim Ring will not ring personal cell phone but other number's can be used to sim ring. Call Forwarding works just fine. Hot Keys: Skype for Business, Sim ring, Call Forwarding

Resolution is Occurs when the user signed into mobile app and uninstalled the mobile app without signing out first. To resolve this, have the user download the app again, sign in, sign out, and then uninstall.

Description is How do I provide a digital approval in an iSuppport ticket?

Resolution is NOTE [Please see the attached walkthrough for screenshots.] Follow the below steps: Provide Digital Approval for a Ticket 1. Navigate to go.osu.edu/2tech in a browser. 2. Click “Incident Approvals” Under “View My Incidents” in the upper left hand corner. 3. Log in with your name.n and password. 4. Click the ticket number. 5. Click “Approvals”. 6. Select an action from the drop down and enter a comment if you would like, then click submit.

Description is Having trouble logging in to the Advancement Dashboard.

Resolution is 1. Go to http://go.osu.edu/advancementdashboard 2. Authentication Required window opens: Type user name: island\name.# Type your password Click Log In **The island\ is required to access reports on the dashboard** See attachment for more details. https://2tech.advancement.osu.edu/user/KnowledgeBase/view/2422

Description is How do I add a shared email address or group mailbox to my Outlook?

Resolution is Adding a Shared Account Mailbox There are two ways to setup the shared account in Outlook -- adding an additional mailbox and adding a new account Open an Additional Mailbox - this will add the mailbox and allow you to send and receive email. The messages you send will appear in your Sent Items folder. Launch Outlook. Click File | Info | Account Settings | Account Settings. On the Email tab, select your Microsoft Exchange account under the Name column and choose Change. Click More Settings. Click on the Advanced tab. Click the Add button located to the right of “Open these additional mailboxes.” Type the account name for the shared account (e.g. CLAS Scholarships) and click the OK button. Check - Use Cached Exchange Mode. Uncheck - Download Shared Folders. Select OK |Next| Finish. Adding a Second Exchange Mailbox -- this will allow you to send and receive from the shared account however, the messages you send will appear in the Sent Items of the Shared Account. Choose Start | Control Panel | Mail. Select Email Accounts. Click New. Click Manual setup or additional server types. Click Next. Select Microsoft Exchange server or compatible service. Click Next. In the Server: field, type email.osu.edu In the User Name field, type the shared account name (e.g., helpemail). Click Next. Click Finish when you see the message "You're All Set!" Restart Outlook. Select the Inbox for the new account that you just added. On the Home tab click the Junk drop down menu. Select Junk E-mail Options from the bottom of the menu. Select No Automatic Filtering. Uncheck Permanently delete suspected junk email. Click OK. Sending a Message from a Shared Account Mailbox In order to send a new message—so that it appears to come from the shared/departmental account—start a new e-mail message, select the Options tab from the Ribbon Tab Bar. Select the Show From field so that the "From..." header appears in the new message, and enter the shared account in the "From..." field. To share this KB https://2tech.advancement.osu.edu/user/KnowledgeBase/view/2402

Description is Unable to reach the custom unit reports or Advancement Dashboard in TAS.

Resolution is When a user is unable to log into additional resources on TAS, please ensure they are logging in under the island domain. This involves selecting "use another account" and then typing "island\username.number" into the username field. The password will be the normal TAS log in password for the user. **See attachment for more details** To share this KB https://2tech.advancement.osu.edu/user/KnowledgeBase/view/2381

Description is When using custom report dashboard in TAS and the user is unable to log in, please see the attached screen shot for log in requirements.

Resolution is Changing domain to island\ and using Advancement credentials allows for successful log in.

Description is Exiting employees Lifetime forwarding

Resolution is https://osuitsm.service-now.com/selfservice/kb_view.do?sysparm_article=kb03259